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Refund Policy

Last updated: October 27, 2026

Automatic credit refund when a push fails

What IndexRocket sells is the push itself: your URL sent to search engines via IndexNow, with a submission receipt. If the push fails — IndexNow rejects it, or the request never reaches it — we retry it, and after repeated failures the 1 credit spent on it is refunded to your wallet automatically — no ticket, no email to support. Refunded credits never expire, so they stay in your wallet until you use them. Resubmitting a refunded URL costs 1 credit again.

The refund covers the push only. IndexRocket does not promise — and does not claim to know — whether a page is indexed: that is the search engine's decision, and only Google Search Console and Bing Webmaster Tools can confirm it. A page that is pushed successfully and later not indexed is not refundable on that basis.

Always refunded

You will always receive a full refund — automatically where possible, otherwise on request — if:

  • you were charged but the credits never arrived in your wallet;
  • you were charged more than once for the same order;
  • you were charged for the wrong pack because of an error on our side.

Cash refunds within 7 days

If you bought a point pack within the last 7 days and have not used its credits, you can ask for a cash refund to your original payment method. Contact us with your order details and we will issue it through Waffo, our merchant of record; timing depends on your bank or card issuer. Credits already spent on submitted URLs are covered by the automatic push-failure refund above instead, and are not cash-refundable. If a pack is cash-refunded, its unused credits are removed from your wallet at the same time.

How refunds are processed

Payments are processed by Waffo as merchant of record. Approved cash refunds are issued through Waffo to your original payment method. Credit refunds (the automatic push-failure rule) happen inside your IndexRocket wallet and need no action from you.

Contact

Email support@indexrocket.clioos.com with your order details (pack, amount, and the email on your account) and we will respond within a few business days.